BizBolts (Pty) Ltd sells digital products that are delivered electronically. Due to the nature of digital goods, orders are generally non-refundable once the product has been delivered or the download has been made available.
However, we understand that exceptional circumstances may arise. Refund requests may be considered in the following situations.
1. Non-Delivery
If you do not receive your purchased product due to a verified delivery issue, please contact us within 7 days of placing your order. We will investigate the issue and, where appropriate, resend the product. If we are unable to successfully deliver the product after reasonable attempts, a refund may be issued.
2. Download or File Issues
If you experience technical problems downloading, opening or accessing the purchased product, please notify us within 7 days of your purchase. We will provide reasonable assistance and, where necessary, supply a replacement copy of the product.
3. Product Not as Described
If you believe the product you received is materially different from its description on our website, please notify us within 7 days of purchase and provide sufficient details so that we can investigate your claim. If your claim is found to be valid, we may offer a replacement product or issue a refund at our discretion.
Refund requests based solely on personal preference, change of mind, or incorrect purchasing decisions are not eligible for a refund.
To request assistance or a refund review, please contact:
Email: sales@bizbolts.co.za
